LauraOwner

1. Comunidad
2. Tips from users - Zendesk Suite
3. Guide community tips for Help Center

Quick update...this feature hasn't yet been released to customers, it's part of a larger set of Community features that we're testing on our Help Center before releasing them to customers. This (an...

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• LauraOwner
• Creación 21 de enero de 2015 18:54
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Guide community tips for Help Center

Hi Larisa, As long as the email address is following both posts and comments in the section/topic you'll get notified of everything end-users (and agents) post in that area (screenshot below). If ...

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• LauraOwner
• Creación 21 de enero de 2015 18:45
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Veronica, The Help Center API has long been out of beta, you can find all the relevant documentation on our developer site: https://developer.zendesk.com/rest_api/docs/help_center/introduction....

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• LauraOwner
• Creación 15 de enero de 2015 19:33
• 0 votos

1. Comunidad
2. Feedback - Community Forums (Gather)
3. Moderate Community

Brian,  You're right there is no feature to automatically notify a specific person (or set of people) about new content in the Community. The closest would be subscribing a dedicated email address...

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• LauraOwner
• Creación 28 de abril de 2014 20:49
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi everyone,  Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same a...

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• LauraOwner
• Creación 22 de enero de 2014 17:37
• 1 voto

1. Comunidad
2. Tips from users - Zendesk Suite
3. Guide community tips for Help Center

That's a great idea Wes! We'll make sure to let everyone know when the API is availble. 

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• LauraOwner
• Creación 10 de enero de 2014 22:18
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Guide community tips for Help Center

I'm not sure how you'd add this as it's own piece of functionality but I did want to let you know we will be bringing the "live" search to Help Center down the road - I'm not sure if it'll be the s...

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• LauraOwner
• Creación 9 de enero de 2014 23:31
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. How do you format tables in Help Center?

That's good to know about Word - hope all of the article creating goes well!

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• LauraOwner
• Creación 27 de noviembre de 2013 18:48
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. How do you format tables in Help Center?

Hi Josh,  We haven't firmed up a timeline for improving the HTML article editor yet. In the meantime I have heard of customers using table generators to create HTML code which can be pasted into t...

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• LauraOwner
• Creación 27 de noviembre de 2013 18:20
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. How do you format tables in Help Center?

Hi Chad,  David had submitted a ticket about this - I was able to find it and the reply from the Product Manager for Help Center. Details are:  Right now you'll need to check the box next to "D...

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• LauraOwner
• Creación 3 de octubre de 2013 21:24
• 1 voto