James Pullman

1. Comunidad
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

This worked great for me. I pasted the following lines 32-50 from this post above, putting in our own ID   As well as this in the document_head.hbs

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• James Pullman
• Creación 10 de octubre de 2022 22:49
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Zendesk Instances Look Different

  THANK YOU!! 

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• James Pullman
• Creación 17 de noviembre de 2021 23:15
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

10 years? Is this seriously not done in 10 years? This can't be real?   +1 to say the least

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• James Pullman
• Creación 5 de noviembre de 2018 18:59
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

+1 on this feature... Pretty shocking this isn't a feature... seems like such basic functionality to allow a customer to have the flexibility to have. Jr. level programing required it here seems.

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• James Pullman
• Creación 20 de marzo de 2018 20:39
• 2 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Approve user sign-up to Help Center

This is a huge need. Please give some level of even a simple approve/deny ability once a user requests to see KB. We need to make sure our users are approved customers before having access to our d...

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• James Pullman
• Creación 14 de marzo de 2018 02:54
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

+1 This would be great.

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• James Pullman
• Creación 14 de marzo de 2018 02:42
• 1 voto