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Chad Susa (Gravity CX - Zendesk Partner)

  • Actividad total
    212
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  • Votos
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    85

Publicaciones

Actividad reciente de Chad Susa (Gravity CX - Zendesk Partner) Actividad reciente Votos

  • Zendesk Sell (CRM) Public API Collection for Postman

    1. Comunidad
    2. Zendesk APIs

    Hi All Just wondering if there is a public API collection available for Zendesk Sell (CRM) to use with Postman? When I read this article it seems to indicate they exist (I think), but when I look a...

    • Chad Susa (Gravity CX - Zendesk Partner)
    • Creación
    • 3 seguidores
    • 3 comentarios
    • 0 votos

  • Changing what triggers fire on tickets created by Chat Channel

    Respondida
    1. Comunidad
    2. Zendesk Suite Q&A

    Hi All Searched high and low but couldn't find an answer. Assumptions: Zendesk Support and Chat on Agent workspace (ie: chats are handled in Zendesk Support through a ticket) Customer email addres...

    • Chad Susa (Gravity CX - Zendesk Partner)
    • Creación
    • 3 seguidores
    • 3 comentarios
    • 1 voto

  • Zendesk Talk - Warm transfer to Agent groups

    Respondida
    1. Comunidad
    2. Feedback - Voice (Talk)

    With the current 'warm transfer' feature: "When you transfer a call directly to an agent, you can consult with the other agent before handing off the call". Surprisingly, this is also possible when...

    • Chad Susa (Gravity CX - Zendesk Partner)
    • Creación
    • 26 seguidores
    • 17 comentarios
    • 22 votos