Jesse Asklund
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Última actividad de Jesse Asklund-
Jesse Asklund hizo un comentario,
We've recently found that this would be highly valuable for us as well. Seems silly to have a share by tag but not unshare.
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Jesse Asklund hizo un comentario,
+1 to this request. We're having to hack around it by temporarily enabling comments and updating the thread then disabling them. We don't allow for comments for our use-case.
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Jesse Asklund hizo un comentario,
@... When agents change the status, sometimes it does not actually apply. They have to completely refresh the tab to get it to work or alternatively use the arrow drop-down to select the status.
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Jesse Asklund hizo un comentario,
Hi @... was there ever a solution to this? We're experiencing something similar. We do sync the status change of a ticket to an external source when we change the status. It doesn't appear it happe...
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Jesse Asklund hizo un comentario,
The other problem with this is that the ticket redaction app (or even the API for that matter) won't remove text from these comments so it's a GDPR concern.
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Jesse Asklund hizo un comentario,
We would also love to see reporting for Guide as we embark down the KCS journey.
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Jesse Asklund hizo un comentario,
This is absolutely something we would love to see as well.
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Jesse Asklund hizo un comentario,
I'm happy that this is being looked into and hope that it becomes a high priority to get into Explore. We're in the process of transitioning to ZenDesk and not having the ability for agents to have...