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Yaakov Simon's Avatar

Yaakov Simon

Incorporación 15 abr 2021

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Última actividad 16 jul 2024

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31

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RESUMEN DE LA ACTIVIDAD

Última actividad de Yaakov Simon

Yaakov Simon creó una publicación,

Publicación Discussion - Tips and best practices from the community

We're looking into using a Zendesk app to translate articles in our Help Center.

 

Does anyone have experience with apps or vendors that they can recommend?

 

Thanks!

Publicado 16 jul 2024 · Yaakov Simon

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Yaakov Simon hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

+1 Please add the ability to customize the Follow email templates

Ver comentario · Publicado 11 abr 2024 · Yaakov Simon

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Yaakov Simon hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Any updates?

Ver comentario · Publicado 16 ene 2024 · Yaakov Simon

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Yaakov Simon hizo un comentario,

ComentarioWorking with articles in the knowledge base

Please list the supported file types for replace media.

It would be really great if you support TXT and CSV files

Ver comentario · Publicado 01 oct 2023 · Yaakov Simon

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Yaakov Simon hizo un comentario,

ComentarioWorking with articles in the knowledge base

There are self-referential links in the article:

For information about attaching media to articles, see Attaching media to articles.

Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media

Ver comentario · Publicado 19 sept 2023 · Yaakov Simon

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Yaakov Simon hizo un comentario,

ComentarioWorking with articles in the knowledge base

When you use the Replace media option, does the URL for the attachment stay the same?

Can I change the file name?

For example, if I have PDF v1.1, and now I want to replace it with PDF v1.2

  • Can I replace the media with the new file name?
  • When I replace the media with v1.2 - does the URL stay the same? (maybe a customer wants to run a script with the URL)

Ver comentario · Publicado 04 sept 2023 · Yaakov Simon

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Yaakov Simon creó una publicación,

Publicación Feedback - Community Forums (Gather)

We need to customize the emails that are sent out for the Gather module, and to respond to posts via email.

These are critical and basic functionalities that we need on a daily basis. When are you planning to support email features for Gather?

Publicado 21 ene 2020 · Yaakov Simon

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Yaakov Simon hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Without this basic functionality, it is very difficult to use Gather in our organization.

What is the ETA to provide this feature?

Ver comentario · Publicado 21 ene 2020 · Yaakov Simon

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Yaakov Simon hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Any updates? We really need Zendesk to improve the functionality of this feature.

Ver comentario · Publicado 12 ene 2020 · Yaakov Simon

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