Sparkly

1. Comunidad
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hi Ashwin,Thanks for responding.a) Voucher Code use and why an unlinked Custom Objects needs to be able to exist.The use case of Voucher Code is rather simple, an agent provides a code to the custo...

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• Sparkly
• Creación 30 de junio de 2023 16:17
• 0 votos

1. Comunidad
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hi Ashwin,Thanks for working on new and improved features for Zendesk.Also glad to see that there is room for feedback.I have some questions which I can seem to figure out.A bit of background, Spar...

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• Sparkly
• Creación 30 de junio de 2023 09:18
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Request feedback after negative article vote - code implementation

1) The feedback indeed goes to a special queue. In the community post you shared it links to a news requests page in the Help Center which creates a ticket where the feedback is stored. 2) Yes the ...

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• Sparkly
• Creación 14 de junio de 2022 07:38
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Dissuade users from sending in multiple tickets

At the moment it's not possible to do have a clean check if the user already has an open use case.All though I do think this will be possible once Conversation Orchestration is more widely availabl...

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• Sparkly
• Creación 13 de mayo de 2022 11:52
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon,The code I shared is working on multiple production Help Centers, the code from the article (whilst it also works) is heavily outdated and messy.It also looks like something get's lost in ...

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• Sparkly
• Editado 13 de mayo de 2022 07:25
• 0 votos

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Dave Armlin – Checkout the latest comment here for a code sample.

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• Sparkly
• Editado 12 de mayo de 2022 15:09
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon, May 12th, 2022 — For future people to read.On this date dropdown values for the request pages are not stored in the DOM, because of that, it's only possible to delete the values when some...

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• Sparkly
• Editado 13 de mayo de 2022 07:24
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon,The code from your screenshot I meant. The hide/remove shouldn't make a difference. Both are valid functions.

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• Sparkly
• Creación 11 de mayo de 2022 15:56
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Damon Maranya the code from the screenshot :)

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• Sparkly
• Creación 11 de mayo de 2022 15:18
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Please copy the code here. I will double-check it and convert it to working JS (there's absolutely no need for jQuery here).Are you sure the user you test with is in the Organization with the name ...

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• Sparkly
• Creación 11 de mayo de 2022 13:42
• 0 votos