Sam Edwards IV

I agree - forwarding an email to a non-zendesk staff member would be a big help for us. Sometimes we get customers who are looking to contact our wholesale department.

Since our Zendesk Support team is dedicated to our retail customers, it's frustrating that we have to have agents copy the text, open up G Suite, and then send the content to the wholesale department, and then contact the requester that their information has been passed along. 

Hoping this feature can be added soon.