Erika Nickel

+1

 

We would be very interested in this too.

We are in the process of migrating our knowledge base and while there might be an option to import users in bulk, it would be much easier for everyone at the company to simply register a user with their domain account, Admins get a notification and we approve or deny the access.

There are always people coming and going in big companies or changing departments so keeping track of everyone is near impossible at times.

I mention domain accounts because in our case we have log in setup with Exchange. So if someone leaves the company then they lose all access. Including the Knowledge base.

For some reason name are not showing up for me.

Is there any specific setting I should check for in the users?

If I type a name the same options as before show up.

As for the plan, I am not sure. I know we are on Enterprise.

I thought the same and I tried editing the Trigger but I am not seeing an option to select a specific user or email address

Hello everyone,

We currently use the Zendesk Guide as our internal knowledge base and End-users submit tickets when a new article is requested or they detect information that needs to be updated/corrected.

I handle those tickets but a notification is sent out to all Administrators when a ticket is submitted.

Is there a way to customize that so I am the only one that receives the email notification?