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Tracy Scobba's Avatar

Tracy Scobba

Incorporación 15 abr 2021

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Última actividad 25 abr 2024

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Última actividad de Tracy Scobba

Tracy Scobba hizo un comentario,

ComentarioBusiness rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

Ver comentario · Publicado 28 oct 2022 · Tracy Scobba

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ComentarioHow to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

Ver comentario · Publicado 03 nov 2021 · Tracy Scobba

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Tracy Scobba hizo un comentario,

ComentarioHow to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

Ver comentario · Publicado 03 nov 2021 · Tracy Scobba

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ComentarioHow to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

Ver comentario · Publicado 27 oct 2021 · Tracy Scobba

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Comentario de la comunidad Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

Ver comentario · Publicado 13 ene 2021 · Tracy Scobba

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Comentario de la comunidad Feedback - Ticketing system (Support)

Me too.

Ver comentario · Publicado 22 jul 2020 · Tracy Scobba

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Comentario de la comunidad Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

Ver comentario · Publicado 20 may 2019 · Tracy Scobba

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