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Tracy Scobba
Incorporación 15 abr 2021
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Última actividad 25 abr 2024
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Última actividad de Tracy Scobba
Tracy Scobba hizo un comentario,
Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?
Ver comentario · Publicado 28 oct 2022 · Tracy Scobba
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Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.
Ver comentario · Publicado 03 nov 2021 · Tracy Scobba
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Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?
Ver comentario · Publicado 03 nov 2021 · Tracy Scobba
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What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.
Ver comentario · Publicado 27 oct 2021 · Tracy Scobba
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Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.
Ver comentario · Publicado 13 ene 2021 · Tracy Scobba
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Me too.
Ver comentario · Publicado 22 jul 2020 · Tracy Scobba
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We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.
Ver comentario · Publicado 20 may 2019 · Tracy Scobba
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