Candice Klarich

Katharina Huber for "App ID" when adding the account, that's the application ID from Google Play store for your app (visit the app on the Play Store in a browser and you'll see the app ID in the URL). Not the Zendesk App ID.

Katharina Huber I'm currently on day 16 of dealing with this, hopefully it'll be resolved soon so that it won't take as long for you or others.

If the language they use is pretty consistent perhaps you can set up triggers to filter those tickets.

But yes, I also wish we could ban IP addresses from support, not just chat. Having to see the ticket, then un-suspend the banned account then merge the accounts together then re-suspend is a big waste of time.

Nice!

Some of our team members just use hotkeys / keyboard shortcuts, if anyone's not aware those are available.