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Nathan Seber's Avatar

Nathan Seber

Incorporación 15 abr 2021

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Última actividad 27 dic 2024

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Última actividad de Nathan Seber

Nathan Seber hizo un comentario,

ComentarioTicket customization

Is there a way to move around the order of the status? I would like to have Solved at the very bottom and the two I created under the Solved Category to be just above it. 

I also would like to see the ability to do this by group, we have the same webform from our guide for 3 different groups, but not all 3 groups do the same thing, so the custom statuses are different.

Ver comentario · Publicado 27 dic 2024 · Nathan Seber

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ComentarioWorking with articles in the knowledge base

The URL of the file uses the Zendesk.com address and not our vanity URL we have set up. Is there a way to change this so it uses our Brand URL?  

Ver comentario · Publicado 02 nov 2024 · Nathan Seber

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Nathan Seber creó una publicación,

Publicación Q&A - Tickets and email

Is there some type of dynamic content or webhook I could create to remove a signature on certain tickets? We often send out communication with a nice template that we do not want a signature on. We currently have our auto signatures turned off because of this and add them every time with a macro when we want to use them. I would love to be able to add some type of code to the template macro so we have to be able to turn on signatures fully again while still being able to say when we do not want them used.

Publicado 03 may 2024 · Nathan Seber

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Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Ver comentario · Publicado 27 abr 2024 · Nathan Seber

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Comentario de la comunidad Q&A - Help center and community

We were able to disable the forms from our site, however, we have web widgets that the forms still displays on. We use five different websites with the web widget, and want to know if there is a code that could help us hide the forms from the web widget as well, without having to update all five sites every time?

Ver comentario · Publicado 17 jun 2020 · Nathan Seber

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