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Sandra M
Incorporación 15 abr 2021
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Última actividad 27 oct 2021
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Sandra M hizo un comentario,
Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable. The current solution is not scalable for multi white-label brands
Ver comentario · Publicado 14 jun 2018 · Sandra M
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Sandra M hizo un comentario,
+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there. Really need this to prevent overload of work
Ver comentario · Publicado 12 abr 2017 · Sandra M
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Sandra M hizo un comentario,
Hello
We do not currently use the "Play" button but might consider doing so... Some questions
1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this taken into account in any way
2) We have some different language skills in our team, everyone speaks English but some Spanish and others French... These need to be "cherry picked" how does this system take skills into account?
3) Lunch... If a team member stops for launch how do they stop the flow of tickets...
Thanks
Ver comentario · Publicado 13 jul 2016 · Sandra M
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