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Jacques van Rensburg

Incorporación 15 abr 2021

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Última actividad 05 feb 2024

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Última actividad de Jacques van Rensburg

Jacques van Rensburg creó una publicación,

Publicación Developer - Zendesk APIs

Hi All

Is it possible and if so, how do I search for a url (to images) in a article?
Years back we imported our articles from another source into Zendesk Guide with all images pointing to a specific server.

Need to move these images elsewhere which means updating the url and trying to determine which articles needs updating (vs opening each one)

Tried eg: api/v2/help_center/articles/search.json?query=downloads.page.com
With and without placing downloads.page.com in double quotes.
And replacing '.' with %2E.

Seems its only searching for 'downloads'
Guess this could work if I then do a find on the results, but first prize is getting only the affected articles.

Thanks

Publicado 12 oct 2022 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thanks @...!

Did not see this specific one in my searches. This helps plenty.

Ver comentario · Editado 14 jul 2022 · Jacques van Rensburg

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Jacques van Rensburg creó una publicación,

Publicación Q&A - Tickets and email

One of the staff (Contributor role) sent an email to our internal support and noticed that the email is created as an internal comment in the ticket.

I've read through some FAQ's and Community posts, but they are referring to replies (which this is not) or setting all comments to be set as private etc. None found so far seems to fit this scenario.

Not sure where else to look to see why this email/first comment was created as an internal comment. Any suggestions or should I log a support ticket instead?

Thanks
Jacques

Editado 14 jul 2022 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hi There
Is there a way to see who approved a comment?
Also, a way to see which users are following 'moderate content'
Thx

Ver comentario · Editado 05 abr 2022 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

I'm revisiting this solution and the original still does not work.
Tried the one from @... and still no go.
However, I found this article from zenplates and they noted that 'Display unsafe html' must be enabled when using data attributes.
With that enabled it works great but company rules does not allow that. I looked through the options and samples but I suck at java so not sure how it can be implemented with the unsafe html option disabled.
Any suggestions?

Ver comentario · Publicado 20 ene 2021 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi @...

Some feedback:
I've removed and copied the links back into document_head.hbs
In script.js I checked everything is correct, but removed and copied everything back in again.
Added class="fancybox" to the element.

Viewing the elements, the image is shown as img.fancybox.
Under sources I see fancybox/3.2.5 under cdnjs.cloudfare.com

I also tried Marco's solution.
Got it to work once, I think, to add the attribute and zoom. The problem is I only need to apply it to one image, so tried to select only the image with the alt="roadmap". Subsequent loads did not add the additional attributes so think I made a typo somewhere and did not look further.

The buttons in his code did not work for me. I did notice that I was getting a '.fancybox is not a function' in the console.
Quick Google search and found plenty questions out there with similar issues. Some saying they started seeing this issue from Dec 2019 for jquery 3.x

Afraid that is how far I got - need to get onto other work now, so I'm going back to the image opening in an alternative window for now.

Thx, Jacques

Ver comentario · Publicado 13 feb 2020 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Yes, all appeared to be correct at the time.
I'll try setting up again when I have a moment

Ver comentario · Publicado 12 feb 2020 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

I have implemented this for on of my articles which worked. After updating the article with a new image, I noticed it no longer expands. Double checked that the class was added but still no go.

We did add an extra class to images for another reason. So I removed the additional class to rule it out - still no go.

Also tried adding the additional class to the script but there I just made things worse in other articles.

Did something change in the fancybox code perhaps?

Its only one article where I require this function so not stressing too much. To get around this I'm linking the image to itself so that it opens a larger view in a new window.

Ver comentario · Publicado 12 feb 2020 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Thanks. Had a quick look and see some options that should work :)

Ver comentario · Publicado 23 ago 2019 · Jacques van Rensburg

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Jacques van Rensburg hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Nice one Joshua. Works great!

How can I add a hover note or something to say press esc to close?

Ver comentario · Publicado 15 ago 2019 · Jacques van Rensburg

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