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Tony Jansson
Incorporación 15 abr 2021
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Última actividad 01 mar 2023
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Última actividad de Tony Jansson
Tony Jansson hizo un comentario,
+1 for dark mode
Ver comentario · Publicado 25 oct 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Hi,
I am trying to create a report that counts tickets created in the original group A, before the ticket is updated in any other group.
Using the standard "Created" for groups, seems to track the last group when the ticket is updated.
Ver comentario · Publicado 24 oct 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
For any of you that have been moved over to Zendesk Wordspace, have it been possible for you to go back to the old UI awaiting Zendesk to fix the current issues?
Ver comentario · Publicado 21 sept 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Soon we are forced over to the Work Space (late September), and this pain point discussed here is what makes us hope it is fixed before the forced change is set in place.
Nice to see that Zendesk is looking at this though, and crossing the fingers for a good solution to come. We are not using chat and talks today and are afraid how this change with focus on chat and talks will inpact our workflow.
Ver comentario · Publicado 10 sept 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Thanks for helping out Brandon (729 Test)☺️
1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.
2) I first created a report, then a dashboard and added that report. Added a time filter on it. That report is only added to that dashboard, but i will read more into the link you gave me.
Ver comentario · Publicado 09 sept 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Hi community!
I have crated my first report that search for tags,
I have 2 things i wonder of:
1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream".
Is it possible that the report can show "Ice Cream = X" instead of tag_ice = X?
2) I have added a Time Filter for the report, as i want to check how many unresolved tickets there on different time periods.
I have used the same Time filter in the Support default dash board, but i only get results when i choose "all history". When choosing "yesterday, past week, this week" etc, there are no results. Someone that can push me in the correct direction here? :)
Thanks in advance!
/ Tony
Ver comentario · Publicado 07 sept 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Thanks for a useful post.
Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submitted.
What we are looking for:
Instead of a pop-up, redirect the user to a confirmation page using the same template.
Ticked id created is displayed
And email used is displayed.
Since Zendesk does not provide a "confim your email" field, we often see typos in that field, and that is why displaying both email that is used and ticked id nr would be a Nice addon.
Best regards,
Tony
Ver comentario · Publicado 11 jul 2022 · Tony Jansson
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Tony Jansson creó una publicación,
Hi,
When a end user uses the contact form and submits a ticket, a little pop-up window says "Your request was successfully submitted".
Do anyone know if its possible to:
1. Let the user go to a new landingpage instead showing that little pop-up.
2. Include information as what kind of e-mail address that was inserted, and what ticket-id that was created for that request?
We want to have a better "confirmation page" after a ticket is submitted, and also this to clearly show what e-mail that was used (typos are known issues), and what ticket id that was created, so they can refer to that Ticket ID in case there should be any problems related to the e-mail.
If this is something somebody have done similar, I would be very happy to have som directions :)
Publicado 11 jul 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Thanks Vlad! Just pasted it at the bottom and it worked :)
Ver comentario · Publicado 13 may 2022 · Tony Jansson
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Tony Jansson hizo un comentario,
Hi,
Is it possible to limit the results to be for example maximum 3 results for suggested articles?
Best Regards,
Tony
Ver comentario · Publicado 13 may 2022 · Tony Jansson
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