Tony Jansson

1. Explore
2. ...
3. Building reports
4. Reporting with tags

Thanks for helping out Brandon Tidd☺️1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.2) I first created a report, ...

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• Tony Jansson
• Creación 9 de septiembre de 2022 07:17
• 0 votos

1. Explore
2. ...
3. Building reports
4. Reporting with tags

Hi community!I have crated my first report that search for tags,I have 2 things i wonder of:1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream...

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• Tony Jansson
• Creación 7 de septiembre de 2022 08:41
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

Thanks for a useful post. Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submi...

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• Tony Jansson
• Creación 11 de julio de 2022 16:06
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Thanks Vlad! Just pasted it at the bottom and it worked :)

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• Tony Jansson
• Creación 13 de mayo de 2022 12:41
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Hi,Is it possible to limit the results to be for example maximum 3 results for suggested articles?Best Regards,Tony

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• Tony Jansson
• Creación 13 de mayo de 2022 11:46
• 0 votos

1. Agent guide
2. Ticket basics
3. Searching tickets

Hi,1 requester can have several tickets with "new" status awaiting to be assigned.Lets say there are a total of 100 tickets.40 of those are connected to only 4 requesters.Is it a way to find only t...

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• Tony Jansson
• Creación 23 de febrero de 2022 19:46
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Thanks for uploading a demo Trapta Singh :) Hope it is okey with a follow-up question:As i understand, the demo shows articles that collapses with headers, Is this also something that is possible t...

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• Tony Jansson
• Creación 24 de noviembre de 2021 08:29
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Hi,Do anyone have any example pages where I can test this functionality where it has been implemented? :)Thanks in advance! 

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• Tony Jansson
• Creación 23 de noviembre de 2021 08:56
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Any news here? :)

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• Tony Jansson
• Creación 1 de octubre de 2021 07:44
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

Hi,Thanks for the nice article.I have a question that builds on the similar topic. In the notification "Your request was successfully submitted" confirmation" we also want to include the requesters...

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• Tony Jansson
• Creación 9 de febrero de 2021 11:42
• 0 votos