Tony Jansson
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Votos de actividad por Tony Jansson-
+1 for dark mode
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Soon we are forced over to the Work Space (late September), and this pain point discussed here is what makes us hope it is fixed before the forced change is set in place. Nice to see that Zendesk ...
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Hi,I am trying to create a report that counts tickets created in the original group A, before the ticket is updated in any other group.Using the standard "Created" for groups, seems to track the la...
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For any of you that have been moved over to Zendesk Wordspace, have it been possible for you to go back to the old UI awaiting Zendesk to fix the current issues?
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Thanks for helping out Brandon Tidd☺️1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.2) I first created a report, ...
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Hi community!I have crated my first report that search for tags,I have 2 things i wonder of:1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream...
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Thanks for a useful post. Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submi...
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Thanks Vlad! Just pasted it at the bottom and it worked :)
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Hi,Is it possible to limit the results to be for example maximum 3 results for suggested articles?Best Regards,Tony
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Hi,1 requester can have several tickets with "new" status awaiting to be assigned.Lets say there are a total of 100 tickets.40 of those are connected to only 4 requesters.Is it a way to find only t...