Mark Wiles
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Votos de actividad por Mark Wiles-
Yes, we would really appreciate the ability to run reports directly based upon the email address through which the inquiry/ticket was received. It's much cleaner/safer than having to go through an...
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Nicole - I see that you have requested use case information. Here is our situation . . . Our contact center is a branch off a partner's IVR. Callers dial into the main IVR (totally separate phone...
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I'm new to Talk . . . frankly, I'm so surprised that blind transfer is not here!! Please help us with this. Thank you! Mark
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Maybe it help if we bring this up at Zendesk usergroup meetings as well? I've had another vendor reaching out to me recently . . . they've been pointing out this functionality as a reason to leave...
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Yes - agreed - I'm trying to adhere to brand standards, and I'm challenged to make this work with the widget. Thank you!
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Yes, I agree with Ramadan Elsayed that it would be great to have an easy "wrap text" option for images. And as for your comment Maria Artamonova, we have been using a lightbox feature to zoom in o...
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Thank you for your quick response, Miranda. We have been experimenting with ways to provide shorter answers to questions . . . so short that the title IS the answer. If we can constrain the list ...
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Thank you, @..., but we are looking for a solution that would help us do this at scale with hundreds (if not thousands) of users. Suggestions welcome. Thanks.
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Hello - does anyone know how to send the dashboard to an end-user as a ticket attachment rather than to their email address? For security purposes, we'd like them to log in to Zendesk and retrieve...
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Hervin Amie Brennan - thank you for your recent posts. My aim has some commonality in that it involves triggers and macros, but I'm interested in embedding macro content in a public comment in a t...