Mark Wiles
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Actividad reciente de Mark Wiles-
Team Members Page - Customize Columns
I realize that you don't want to turn this into an Explore report, but I've not been able to successfully leverage Explore to answer the basic question: "is each agent engaged today, and what activ...
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Dashboard-Only Rights
The Explore dashboards are great, but the problem we are running into is that if we give people light agent or contributor roles, they can go over to Support. We've been able to lock down their ab...
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Ability to Customize Automated Email when Sharing a Dashboard
Use Case: We are planning to use the "Share" function in Explore to share a dashboard with people in Contributor and/or Light Agent roles. These people are not typical users of Zendesk; we're just...
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Restrict light agents from seeing tickets
While I realize that in some cases it would be nice to give light agents more latitude, it can also be helpful to be more restrictive. I'd like for my light agents to be able to see Explore dashbo...