Stacy Win

1. Comunidad
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@Ayal, A Data Filter is a specific type of dashboard filter. You create the custom group and custom set in the report. When you add the dashboard filter you can find the custom set by searching fo...

• Ver comentario
• Stacy Win
• Creación 26 de junio de 2019 15:21
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

I have a use case for automating the ability to add private or public comments to tickets via triggers   We have some customers submitting tickets via text messages. When they do this the subject a...

• Ver comentario
• Stacy Win
• Creación 18 de marzo de 2019 17:52
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@tom kirby   Per the great feedback in this post, I was able to find the solution to my issue. By creating a custom group and a custom set in Explore I was able to mimic the Insights feature. A few...

• Ver comentario
• Stacy Win
• Creación 15 de febrero de 2019 15:45
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@Terry My query filter is set up to only show the good and bad survey results. The offered and unoffered tickets are not in the report output. The query set up to display the results as a table so ...

• Ver comentario
• Stacy Win
• Creación 22 de enero de 2019 16:41
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@TERRY   The reason I don't want the options in the filter is, those options will not be displayed in the end report. The report is only showing the completed surveys (Good or Bad). So the offered ...

• Ver comentario
• Stacy Win
• Creación 17 de enero de 2019 15:47
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@ Bill  Could you walk me through the steps of creating a custom attribute and using the custom attribute in the dashboard filter?   If there are Zendesk Articles can you point me to them? I cannot...

• Ver comentario
• Stacy Win
• Creación 10 de enero de 2019 17:53
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Thanks. I still cannot get the field(s) to populate. I refreshed the browser and still nothing. There are no API error messages as the code runs, the status is switched back to open, the satisfacti...

• Ver comentario
• Stacy Win
• Creación 10 de diciembre de 2018 20:23
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Graeme So we want the field placed on the ticket, not the user. So it is a custom ticket field. I don't see a field key on custom ticket fields. So I don't believe this is a change I can make. Stacy

• Ver comentario
• Stacy Win
• Creación 5 de diciembre de 2018 16:45
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Graeme, I'm hoping you can help me. I believe your HTTP target solution could help me with a similar use case.  I cannot seem to get the JSON to work. Use Case: the support supervisor would like th...

• Ver comentario
• Stacy Win
• Creación 5 de diciembre de 2018 14:56
• 0 votos