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Betty

Incorporación 16 abr 2021

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Última actividad 07 oct 2024

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108

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20

RESUMEN DE LA ACTIVIDAD

Última actividad de Betty

Betty hizo un comentario,

ComentarioTicket management

Many of our Views are assigned to different groups. Does the “Who has access” option affect the nesting functionality i.e. “Who has access” MUST be “Any Agent”?

 

Ver comentario · Publicado 07 oct 2024 · Betty

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Betty hizo un comentario,

ComentarioTicket management

Any plans to add Settings for the Interaction History? Archived tickets are still a part of the user's history and it would be great to see it all in one place. 

Ver comentario · Publicado 12 ago 2024 · Betty

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Betty hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Great, I'll take a look at this. Thank you and sorry for the late reply.

Ver comentario · Publicado 08 ago 2024 · Betty

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Betty hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Is this something that might be on the roadmap soon?

Ver comentario · Publicado 08 ago 2024 · Betty

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Betty hizo un comentario,

ComentarioTicket management

We have one Zendesk instance that covers six brands. Is there a way to separate the suspended tickets per brand, or edit the view to add a formatting option to filter by brand? 

Ver comentario · Publicado 05 ago 2024 · Betty

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Betty hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

I agree. As we have agents worldwide, this would increase efficiency with solving tickets without waiting for confirmation from management if they cannot find the right internal articles/documentation. 

Ver comentario · Publicado 10 jul 2024 · Betty

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Betty hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

With multiple brands, searching for Macro title keywords isn't enough, as the agent would need to know the titles of all to begin with. When will there be a way to search using a keyword from the Macro body/description (not title)?

Ver comentario · Publicado 16 may 2024 · Betty

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Betty hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thank you Au Finh. We are awaiting this feature to become available to Enterprise users, rather than pay for an additional app, so I appreciate your help but not what we're looking for atm. 

Ver comentario · Publicado 14 may 2024 · Betty

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Betty hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Is this available yet? To auto merge using Triggers or Automation?

Ver comentario · Publicado 13 may 2024 · Betty

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Betty hizo un comentario,

ComentarioHelp with bots and automation

Any updates on when/if the Zendesk Answer Bot will allow us to add a stage/step to link to forms? We do not currently use the “Transfer to Agent” stage/step, as we work remotely and have a small team. Ideally, we would like all unresolved chats to lead to forms for ticket submission.

Ver comentario · Publicado 02 abr 2024 · Betty

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