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Nate Laff's Avatar

Nate Laff

Incorporación 16 abr 2021

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Última actividad 21 feb 2025

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Última actividad de Nate Laff

Nate Laff creó una publicación,

Publicación Developer - Zendesk SDKs

I have added iOS SDK to app. It goes through the prechat form, but what I notice is after it asks the questions for visitor info, no flow conintues. Only after the visitor sends another message does the chat actually begin for me to pick up in the chat app.


As you can see in the screenshot below, I sat there waiting… then eventually sent the “Hello” and the chat was requested. This isn't a great user experience for sure.

 

Is this a bug? Am I doing something wrong in config?

Publicado 21 feb 2025 · Nate Laff

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Comentario de la comunidad Q&A - Apps and integrations

Same thing has been happening to be recently. Sometimes I get logged out multiple times in the same day. This is not limited to SSO. I have tried logging on with my regular username/password as well and it still does thing same thing.

 

Using 2.15.1 on iOS 15.0.1

Ver comentario · Publicado 13 oct 2021 · Nate Laff

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Comentario de la comunidad Feedback - Ticketing system (Support)

Agreed. What happened to this?

Ver comentario · Publicado 10 ene 2021 · Nate Laff

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