Ashleigh Dietz

Hi Maggie,

I believe it is related to using Content Blocks. We signed up for the EAP for Content Blocks to help with an issue we were having publishing multiple articles from Paligo to Zendesk but ultimately it didn't end up working like we wanted. I have asked the Product Manger to disable Content Blocks for us and hopefully that will resolve the issue. 

Thanks,
Ashleigh

We are seeing an issue with Articles getting "stuck" in the Awaiting Review. This appears to be random and is not happening at a high frequency but we do have a handful of articles that are in Awaiting Review that we cannot get to leave this status. 

The articles in question have the green published notification next to them but when you try and click into the article to verify the settings, you are directed to the All Articles page and you cannot actually navigate to the desired article.

A few articles have been stuck in this status for about a month now. 

Is anyone else experiencing this issue or is anyone able to provide assistance on how to get these articles out of the Awaiting review status?

-Ashleigh