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Deepa Daniels
Incorporación 15 abr 2021
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Última actividad 27 oct 2021
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Última actividad de Deepa Daniels
Deepa Daniels hizo un comentario,
Thank you Cale!
Great to hear how you have made it work with an incoming phone call use case
We are working on having the Knowledge Capture app available on new tickets without an internal comment. Stay tuned.
Best,
Deepa
Ver comentario · Publicado 04 sept 2017 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Wow, thank you for sharing Andrew!
Ver comentario · Publicado 28 ago 2017 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Great insight Daniel, thank you for sharing!
Ver comentario · Publicado 23 ago 2017 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Interesting to hear about multi-language needs. Thank you for sharing Jacob!
Ver comentario · Publicado 23 ago 2017 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Thanks for your feedback and votes on this feature request. I want to be transparent and let you know that this isn't currently on the roadmap.
With that said, I am reading and noting all of your votes and feedback so please continue to share it with us.
Ver comentario · Publicado 10 may 2017 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Hi,
Thanks for the questions and interest. The ability to better manage and monitor community posts and comments is a need we are aware of. Unfortunately I can't give an ETA this. If you would like to share a bit more with me about your problems and needs I would appreciate that.
- Tell me about if/how you use content moderation feature now?
- Why do you want/need to escalate every post/comment to a ticket?
- Tell me about your ideal workflow. If there were no limitation what would you like to have?
Ver comentario · Publicado 24 ago 2016 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Hi there,
We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.
If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.
http://goo.gl/forms/EV1fXX9tlPrjCu063
Thank you!
Ver comentario · Publicado 09 jun 2016 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Hi everybody,
I can't give you an ETA but we are actively working to enhance functionality in Zendesk Community. We hear you and are aware that this functionality is a need.
I hope to be the bearer of good news in the not too distant future.
Best,
Deepa
Ver comentario · Publicado 18 mar 2016 · Deepa Daniels
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Deepa Daniels hizo un comentario,
To clarify, what is being planned is the ability for end-users to CC's others via Help Centres "submit a request" web form, and also subscribe to organisation tickets in "My activities". Which should cover some of the use cases mentioned in this thread. It does not include agents adding end-users CCs via triggers and automations.
@Joel, I apologize if my lack of clarity created false hope.
Kr,
Deepa
Ver comentario · Publicado 17 ago 2015 · Deepa Daniels
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Deepa Daniels hizo un comentario,
Thanks for your feedback and patience. Though its been a long time coming, there are currently some solutions in the works. I will be back with another update in the near future.
Ver comentario · Publicado 17 ago 2015 · Deepa Daniels
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