Jake Holman

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hey everyone, I won't beat around the bush on this one: there are still no plans to allow re-opening or editing of closed tickets. Our stance on this request has not changed. This will remain marke...

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• Jake Holman
• Creación 19 de diciembre de 2016 17:01
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Thanks for the responses to Erin's post folks. I had one question I was hoping to get some feedback on. If we implement some sort of auto-complete field in Trigger/Automation actions to allow you t...

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• Jake Holman
• Creación 23 de octubre de 2015 22:25
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Adam: That's possible today, though not exactly as you described. We have the concept of "shared" organizations in Zendesk. When an Organization is marked as shared, it means any member of that O...

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• Jake Holman
• Creación 11 de octubre de 2013 16:37
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

@Chris: While we may be able to do editing of tags further down the line, I'm afraid changing system fields such as ticket type will not be possible. 

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• Jake Holman
• Creación 27 de julio de 2011 16:53
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jonathan: That's likely what we'll end up using. Unfortunately it's not as simple as just shoe-horning it into that page :)

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• Jake Holman
• Creación 3 de mayo de 2011 23:22
• -2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Scott: It's unfortunately an interface issue, at least mostly. Listing thousands of end-users in a dropdown isn't cool. We need to come up with an improved UI and think more about the implementati...

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• Jake Holman
• Creación 18 de enero de 2011 23:06
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

This should actually be making an appearance very soon. Sorry for the radio silence.  To clarify, in the version we release, it will only allow for agents to be CCd via Triggers and Automations. 

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• Jake Holman
• Creación 18 de enero de 2011 22:54
• -7 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

@Hatim: Primitive? Not sure I can agree when you're able to also action on Users, Organizations, Groups, Attachments, Users, Tags, Forums (and their Topics) and now even Ticket Fields and Macros no...

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• Jake Holman
• Creación 17 de enero de 2011 22:46
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Sorry guys, there is simply no plans to allow closed tickets to be edited. This includes tags. 

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• Jake Holman
• Creación 2 de junio de 2010 23:22
• -13 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Hey Guys, This sounds like a great idea. There's potentially a few problems we would need to figure out solutions to (some upcoming feature and underlying processes not visible to yourselves, as w...

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• Jake Holman
• Creación 11 de enero de 2010 11:01
• 1 voto