Búsquedas recientes


No hay búsquedas recientes

Christian Colding's Avatar

Christian Colding

Incorporación 15 abr 2021

·

Última actividad 27 oct 2021

Seguimientos

0

Seguidores

0

Actividad total

96

Votos

4

Suscripciones

22

RESUMEN DE LA ACTIVIDAD

Última actividad de Christian Colding

Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

HI Scott and Andrew,

I just wanted to let you know that it's not currently possible to get very granular around who can edit what. We basically have one role in Help Center called a Help Center Manager which gives access to everything - also on the Enterprise plan. You can read more about roles in this article.

On the articles side of things, we are planning to change access restrictions so you can specify exactly what can be edited by whom (if anything). Unfortunately I don't yet know when we'll have this ready, but I wanted to mention that is something that we would love to change going forward.

Ver comentario · Publicado 23 jun 2016 · Christian Colding

0

Seguidores

0

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi Michael,

I am curious about your latest comment. You write that you need labels in Community to build a Knowledge base. At Zendesk we usually differentiate between Community and Knowledge base as two distinct features/products, so I am wondering how you think labels in Community would help you to build a better Knowledge base?

Ver comentario · Publicado 16 jun 2016 · Christian Colding

0

Seguidores

1

Voto

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi Donald,

That is quite alright. Glad to have you participating! When it comes to your request I have found this discussion which seems to be related:

https://support.zendesk.com/hc/communities/public/posts/203424756-Send-attachments-as-attachments-not-links?locale=en-us

You are very welcome to go there and participate.

 

Ver comentario · Publicado 26 may 2015 · Christian Colding

0

Seguidores

0

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi Donald,

I am not entirely sure I understand. You can't attach files in comments for Help Center. Are you perhaps referring to attached files in tickets?

Ver comentario · Publicado 26 may 2015 · Christian Colding

0

Seguidores

0

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi Heather,

Great suggestion, although not strictly related to this thread which is mainly about community and adding more levels. To be sure that others see your feedback, I would recommend to add your feedback to one of these discussions which also touch on management of articles:

https://support.zendesk.com/hc/communities/public/posts/203450326-Improved-management-of-help-center-content?locale=en-us

https://support.zendesk.com/hc/communities/public/posts/203444836-Dashboard-for-live-Help-Center-articles

If they don't exactly touch on the same as you, I would recommend you to create a new post so others can comment and vote on it.

Ver comentario · Publicado 19 may 2015 · Christian Colding

0

Seguidores

0

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi Brenda,

It's not something we are currently working on, but we've seen the request before. Great to see you've created it here. I've moved it to our Product Feedback topic, so that others can comment and vote on it.

Ver comentario · Publicado 08 abr 2015 · Christian Colding

0

Seguidores

1

Voto

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi Jeanette,

Our research found that very few non-image attachments were used in our old product. Adding other types of attachments have some security implications, so we would have to assess those before we could implement it.

Thank you again for all your great feedback!

Ver comentario · Publicado 20 mar 2015 · Christian Colding

0

Seguidores

11

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hey guys,

Unfortunately no news yet.

But I would like to dive in to some of the use cases here. Could some of you tell me a bit more about how you would use this? As Michael has pointed out in his previous comment, there would also be the option of creating text snippets (or dynamic content) that you could use in different articles.

I would love to get some examples where you want a full article to reside in different places to understand how that differs from doing text snippets that you can use in different articles and that you would only have to update once.

If anyone could provide me some feedback on this, I would greatly appreciate it.

Ver comentario · Publicado 24 nov 2014 · Christian Colding

0

Seguidores

0

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi everyone,

I just wanted to thank you all for your feedback. As mentioned in my previous update, we do not expect to support replying by mail as that is really a massive task. But I have noted all your feedback and we will look into improving the text in the mail so it's clearer that the user cannot reply directly by mail. Unfortunately I don't quite know when we can get to this, as we are currently working on other major updates. I will keep you updated here.

Ver comentario · Publicado 27 ago 2014 · Christian Colding

0

Seguidores

0

Votos

0

Comentarios


Christian Colding hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hey guys,

I just wanted to chip in, since I can see a lot of you want this feature.

As the Product Manager for the Community in Help Center, I can definitely understand the use case. Brian Adkins, you pointed out very well the challenges that users face with your two bullet points and I agree that it can be difficult to understand that tickets behave different from community discussions.

That being said, supporting this is a massive task. The mail protocols have their own set of limitations and we spend a lot of resources getting mail to work with tickets. While I will in no way rule out that we will implement this at some point, it is not something we expect to be focusing on in the near-term future. One thing that we can do without too much trouble is making it more clear that users should reply in the community. Currently, we do not show anything in the Web portal mail notifications, where as we in the Help Center notifications show this sentence:

"Please do not reply to this message. Email replies will not update Help Center content."

It would be great if you guys could let me know if you are all using Web Portal or if some of you are using Help Center? It could help us to figure out whether that sentence is enough or if we should do more to make it clear.

I know that the best solution would be to allow replying via mail, but considering the complexities I would like to explore other ways of improving this, in recognition of the problem.

Ver comentario · Publicado 23 jul 2014 · Christian Colding

0

Seguidores

1

Voto

0

Comentarios