Joe

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Comment on comments in Facebook threads

Sorry for the long delay Tigo - and for the trouble this issue is causing - but this looks like a bug. The comments should be posted as replies. Can you submit a request to support@zendesk.com with...

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• Joe
• Creación 23 de abril de 2019 23:57
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Comment on comments in Facebook threads

Jorge, When this happens, is the original Post authored by the customer or by your Page?

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• Joe
• Creación 25 de febrero de 2019 23:07
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Comment on comments in Facebook threads

Hi everyone, I want to make sure you're all aware of an option we released last year to treat individual comments as their own tickets in Zendesk. This will allow you to respond directly to a parti...

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• Joe
• Creación 25 de febrero de 2019 20:15
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Passing API Header in HTTP Target

Hey Wayne & David, One point I missed about your request previously is that we do actually support Basic Authentication on HTTP Targets. This will not enable you to set a custom header, but it will...

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• Joe
• Creación 13 de febrero de 2018 20:06
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature request: Webhooks

Hey Bob, sorry for the delay. I'm specifically referring to any kind of agent activity that is not captured in ticket events. For example, the fact that an agent viewed a ticket is NOT currently ca...

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• Joe
• Creación 30 de octubre de 2017 22:33
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Link 2 tickets more easily

Hi Chao, can you tell us a little more about what you're looking for? For example, are there specific types of relationships between tickets that you'd like to express? Or are you looking for just ...

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• Joe
• Creación 12 de mayo de 2017 20:23
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature request: Webhooks

Daniel, Using HTTP Targets with Triggers will allow you to receive a request whenever a ticket is updated. This includes all ticket events and comments. This will not cover agent activity however. ...

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• Joe
• Creación 8 de febrero de 2017 00:28
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature request: Webhooks

Hi Daniel, Thanks for sharing your feedback. Which Zendesk resources are you trying to keep in sync? We do currently have HTTP Targets which are webhooks that are fired by Triggers on Tickets. We'r...

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• Joe
• Creación 31 de enero de 2017 23:38
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. No 'Access-Control-Allow-Origin' header is present error

Yes, very good point Roman. I was assuming you needed CORS, but we provide a proxy in the apps framework to help you make requests like this without using CORS.

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• Joe
• Creación 25 de febrero de 2016 22:15
• 0 votos

Comentario oficial

1. Comunidad
2. Zendesk Suite Q&A
3. No 'Access-Control-Allow-Origin' header is present error

You got it. Your request looks good, but that header needs to be set by the api.example123.com server. If you want to request CORS support this is a great link to share: http://enable-cors.org/serv...

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• Joe
• Creación 25 de febrero de 2016 19:35
• 0 votos