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Dawn Griffin

Incorporación 16 abr 2021

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Última actividad 22 may 2023

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Última actividad de Dawn Griffin

Dawn Griffin hizo un comentario,

ComentarioTicket customization

How do I delete a status that is no longer required?

Ver comentario · Publicado 22 may 2023 · Dawn Griffin

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Dawn Griffin hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

I have edited my previous post as I was using the wrong word. 

I'm not seeing the changes in Explore (I had said the Guide).

Ver comentario · Publicado 01 abr 2022 · Dawn Griffin

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Dawn Griffin hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Deleting the votes using the API does not change the Article Votes value in the Explore / Knowledge Base / Article Title.   

Also, deleted and creating a totally new Article with the same name does not change the Article Votes value in the Explore. This creates another fault, having an Article with no name listed in the Explore and showing a value for Views.  Information that is not useful.

So the Explore is not showing the same data that can be extracted using the API.

Ver comentario · Editado 01 abr 2022 · Dawn Griffin

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Dawn Griffin hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Can I change or reset the vote count?  If I have changed an article I only want to see the counts since the update, not all of the votes since the article was created. 

Ver comentario · Publicado 30 mar 2022 · Dawn Griffin

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