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Jerry Ishmael's Avatar

Jerry Ishmael

Incorporación 16 abr 2021

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Última actividad 17 sept 2024

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56

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23

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Última actividad de Jerry Ishmael

Jerry Ishmael hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

We need the same especially in the API integrations.

Ver comentario · Publicado 17 sept 2024 · Jerry Ishmael

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Jerry Ishmael hizo un comentario,

ComentarioJira integration

Maybe this was mentioned before but I cannot find any details on the following:

How can I go about removing the label "jira_escalated" if a Jira has been unlinked in the integration or, there is no Jira linked? 

Ver comentario · Publicado 28 mar 2022 · Jerry Ishmael

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Jerry Ishmael hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

How does this behave with the new Zendesk messaging and auto bot? 

Ver comentario · Publicado 04 may 2021 · Jerry Ishmael

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Comentario de la comunidad Feedback - Ticketing system (Support)

Would also like to see light agents restricted to Brand and Forms. This would truly provide an enterprise solution for those who require it. 

Ver comentario · Publicado 02 feb 2021 · Jerry Ishmael

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