Jerry Ishmael

1. Comunidad
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Given that no time/date filters retain their values when a da...

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• Jerry Ishmael
• Creación 3 de febrero de 2023 03:00
• 3 votos

1. Apps and integrations
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

Maybe this was mentioned before but I cannot find any details on the following:How can I go about removing the label "jira_escalated" if a Jira has been unlinked in the integration or, there is no ...

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• Jerry Ishmael
• Creación 28 de marzo de 2022 18:54
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. How to offer users all 'Contact us' options on Zendesk Help Center

How does this behave with the new Zendesk messaging and auto bot? 

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• Jerry Ishmael
• Creación 4 de mayo de 2021 05:03
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Would also like to see light agents restricted to Brand and Forms. This would truly provide an enterprise solution for those who require it. 

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• Jerry Ishmael
• Creación 2 de febrero de 2021 04:45
• 1 voto