Graham Robson (Coherence)

1. Comunidad
2. Feedback - Ticketing System (Support)
3. The ability to hide Brand dropdown

Hi Lorand, You may like to try our app Formset (free 30 day trial) It supports the ability to hide Brand Option values as defined in conditional rules.  The driving field can be something like Grou...

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• Graham Robson (Coherence)
• Creación 26 de abril de 2023 12:29
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Integration with 'Procedure Flow' type tool

Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...

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• Graham Robson (Coherence)
• Editado 16 de diciembre de 2021 12:30
• 2 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Conditional Fields - further conditions

Hey Mitch, We have an app that directly meets your needs called Formset   The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...

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• Graham Robson (Coherence)
• Creación 10 de septiembre de 2021 20:05
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Conditional Fields for User/Orgs?

Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...

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• Graham Robson (Coherence)
• Creación 11 de junio de 2021 08:45
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to add columns on ticket fields in the customer view

Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...

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• Graham Robson (Coherence)
• Creación 18 de enero de 2021 10:04
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Can we hide custom user fields?

Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields.  You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...

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• Graham Robson (Coherence)
• Creación 2 de noviembre de 2018 10:56
• -1 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Advanced GDPR tools/functionality

Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...

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• Graham Robson (Coherence)
• Creación 24 de abril de 2018 13:27
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...

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• Graham Robson (Coherence)
• Creación 1 de junio de 2009 08:08
• 0 votos