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Mark Weissman

Incorporación 16 abr 2021

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Última actividad 12 jul 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Mark Weissman

Mark Weissman hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Jennifer,

Is there an ETA for this amazing update?

Ver comentario · Publicado 20 abr 2023 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This feature would be great. In the present version of ZD, in order for our users to view custom fields, they need to leave the ticket by going to the customer's profile and then scrolling down to fiend the custom field. 
Having the ability to do this from the context would be great!

Is there an updated ETA?

Ver comentario · Editado 20 abr 2023 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

You can add my vote as well!

Ver comentario · Publicado 20 abr 2023 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Phoebe - 

Thank you, that worked!

Much appreciated!

Ver comentario · Publicado 09 abr 2021 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

It used to work for me. A user in our org was having trouble installing, so I uninstalled in order to screenshot step-by-step instructions and this happened. 

This installation works for exactly nobody. If this is your final answer, it would mean that you no longer support the Outlook plugin and you may want to remove any reference of it on your website. Zendesk advertises “Zendesk now integrates with Outlook.” https://www.zendesk.com/outlook/

Ver comentario · Publicado 07 abr 2021 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

When I try to install, I get the following error:

Ver comentario · Publicado 01 abr 2021 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Ver comentario · Publicado 04 mar 2021 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

I'm also unable to install the add-in.

Ver comentario · Publicado 04 mar 2021 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

@... I'm guessing it's possible, but to me, it's not worth the headache when I could use "Hi" for that 1 hour instead.

@... Try this, using {{GreetTime}} as a variable:

## This will set the greeting to "Good morning", "Hi", Good afternoon" or Good evening" based on EST
{% assign hour = 'now' | date:'%k' | plus: -5 -%}{{!
}}{% case hour %}{{!
}}{%- when < 11 %}{{!
}}{% assign GreetTime = 'Good morning' %}{{!
}}{% when 11 %}{{!
}}{% assign GreetTime = 'Hi' %}{{!
}}{% when 12 or 13 or 14 or 15 or 16 or 17 or 18 %}{{!
}}{% assign GreetTime = 'Good afternoon' %}{{!
}}{% else %}{{!
}}{% assign GreetTime = 'Good evening' %}{{!
}}{% endcase %}

Ver comentario · Publicado 29 ene 2021 · Mark Weissman

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Mark Weissman hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

After a bunch of trial and error, I got the following:

Good {% assign hour = 'now' | date:'%k' | plus: -4 %} {% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %} {{ticket.requester.first_name}},

 

Here's how I understand the markup:

{% assign hour = 'now' | date:'%k' | plus: -4 %}

converts the word "hour" into a number.  That number is the current hour, based on a 24 hour clock:

'now' will pull up the time when used before "| date:"

Adding " '%k'  " will make it only show the hour

Adding "| plus: -4 " will subtract 4 hours from the previous number. This is because my time zone is GMT -4.

 

(As Graeme Carmichael wrote:

"This is the hour of day {{hour}}"

Put {{hour}} in under your code to see the number that shows up.)

At this point it's a simple if statement.

{% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %}

Ver comentario · Publicado 15 ago 2018 · Mark Weissman

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