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Frits van Dee's Avatar

Frits van Dee

Incorporación 16 abr 2021

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Última actividad 18 feb 2025

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Última actividad de Frits van Dee

Frits van Dee hizo un comentario,

ComentarioCreating dashboards

We do use the Change Attributes in many of our interactive reports. According to the information this functionality will be added post Go Live. This means we have to find a different way to be able to get the insight we have using the Change Attributes. The only way to do this is to create a separate report using all the different attributes… This is a lot of work, and the result is a less clear overview of the data we want to report on.

  • It would be great if Change Attributes could be added before Go Live and be possible to migrate from legacy.
  • Is there a timeline for the post go live functionality to be added?

Ver comentario · Publicado 18 feb 2025 · Frits van Dee

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ComentarioCreating dashboards

We do use the reports to send to our customers, adding logo, backgrounds on a first page of the report is missing functionality with the new reporting functionality. This will cause our reports to look less professional.

I would like to be able to create reports for the previous 12 months. This can be done using the the legacy version. In the new version I can do previous month (1), Last 12 months (which shows data for broken months), not 12 previous months which would show me 12 full months and no data of the current month.

The already mentioned scheduling limit for a year is something I do foresee issues with as well.

Ver comentario · Editado 11 feb 2025 · Frits van Dee

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ComentarioManaging Talk

According to this article phone numbers must match the E.164 format. We enabled "validate phone numbers". In a specific contact profile the "fake" phone number for example is  +12345678901. The internal note on the created ticket from a phone call shows: +1 (234) 567-8901

The ticket is not assigned to the contact.

Ver comentario · Publicado 28 ene 2022 · Frits van Dee

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Comentario de la comunidad Discussion - Tips and best practices from the community

Hi Jonathan,

For most (if not all) other ticket fields you can use the Description shown to end users field in the the Ticket Field configuration.

Ver comentario · Publicado 22 abr 2021 · Frits van Dee

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Comentario de la comunidad Q&A - Objects, workspaces, and rules

Hi Madalina,

I start with some first assumptions.

  • You have one trigger that sets both the priority and sends the email.
  • As the Priority is set, the conditions part of the trigger is correct.
  • You have verified that the trigger mentioned is the one that set the Priority.

As there is not much to set up for the send to group action, I guess the best is to check the following:

  • Is the trigger mentioned actually the one that is fired, is there another trigger that could have set the Priority?
    You can check what trigger is fired using the "events" on the ticket.
  • Can you add another user to the group to test if the email problem is just with that one user?
  • Is the requester on the ticket also the (only) user in the group? If I am not mistaken, email is not sent to a specific group member or follower if that user is also the requester. (or the one that made the last comment to trigger the mail) 

Success..

Ver comentario · Publicado 12 feb 2021 · Frits van Dee

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Comentario de la comunidad Feedback - Help Center (Guide)

Having a hard time to inform our users to set the permissions and "repairing" mistakes. It is too complicated for them and that leads to discussions about other solutions. Please help us to make Guide user-friendly

Ver comentario · Publicado 16 jun 2020 · Frits van Dee

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Comentario de la comunidad Feedback - Community Forums (Gather)

We would like to give the ability to our users to choose for individual emails or for a daily digest. We also would like to setup forums that are default or mandatory to follow when you signup.

Ver comentario · Publicado 02 dic 2015 · Frits van Dee

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