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Vlad

Incorporación 15 abr 2021

·

Última actividad 11 jul 2024

The Wise One - 2022Community Moderator

Zendesk Help Center developer - wladan@gmail.com

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RESUMEN DE LA ACTIVIDAD

Última actividad de Vlad

Vlad hizo un comentario,

ComentarioFormatting and customizing your email

Hey Vicky, have you tried like:

 

{{#if author.agent}}

fixed name

{{else}}

 {{author.name}}

{{/if}}

 

Ver comentario · Publicado 11 jul 2024 · Vlad

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hey Jane Yim, yup, you can do different stuff depending on the current form. But what do you mean by removing the email field? It's mandatory so it can not be removed. You can just edit it but using javascript. 

So you will need a JS code that is going to work like this: if the current URL contains 12345 (12345 = your ticket form ID) => then change the text of the email label, or add a description under, or…


Bosko Kovacevic Hey mate, so you will need the “dynamic content” option, create an item called eg email-label, and add values for all languages you need. 
Then, create a JS code snippet, which will just replace the text needed. You can put the JS code on the “submit a request” page template, or in the JS file of the help center theme you use. 

Ver comentario · Publicado 23 abr 2024 · Vlad

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Comentario de la comunidad Developer - Zendesk APIs

I still need this :) 

Ver comentario · Publicado 24 ene 2024 · Vlad

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Vlad hizo un comentario,

ComentarioHow to manage the help center

Is there any way to pull related articles via ZD API? 
I need related article IDs in the help center DOM to take their section names. 💁🏻

Ver comentario · Publicado 12 nov 2023 · Vlad

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Comentario de la comunidad Q&A - Help center and community

Hey Katie, this should be what you are looking for. Using this liquid HTML, you can easily add a class to the current article from a list.

class="{{#is id ../article.id}}current-article{{/is}}"

Ver comentario · Publicado 30 sept 2023 · Vlad

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ComentarioZendesk messaging

"Working with the default messaging response"
- can a description field be added for "Response outside of business hours"? It seems essential to me.

Ver comentario · Publicado 13 may 2023 · Vlad

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Comentario de la comunidad Q&A - AI and automation

Even if there is not option for avatar change, this can be custom-coded using javascript.

Ver comentario · Publicado 11 may 2023 · Vlad

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Comentario de la comunidad Feedback - Chat and Messaging (Chat)

My client has this issue, any ETA?

Ver comentario · Publicado 18 abr 2023 · Vlad

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hey David, last part of your code should be
"test_email_dc_on_hc"}});

Instead of

"dc.test_email_dc_on_hc"}});

Ver comentario · Publicado 28 mar 2023 · Vlad

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hey David, DC format should be in format:
{{dc "dc-name-here"}}

 

Ver comentario · Publicado 24 mar 2023 · Vlad

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