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Walter

Incorporación 16 abr 2021

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Última actividad 07 feb 2025

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Última actividad de Walter

Walter hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hi Paula Saboia,

 

I believe this feature requires the Zendesk Quality Assurance add-on.  Do you have that?

Ver comentario · Publicado 07 feb 2025 · Walter

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ComentarioTicket editor, assignee, and requestor

Hi Colin,

 

Certainly, if you can find the information, I'd be interested in knowing this technique as well.  But using only ticket placeholders, I don't think it is possible. 

 

Do you remember if you used Liquid markup when you did it successfully?

 

 

Ver comentario · Publicado 04 sept 2024 · Walter

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Walter hizo un comentario,

ComentarioBusiness rules

Hi Helvijs Vigners,

Yes.  You need to use Liquid markup to add conditional blocks.

See https://support.zendesk.com/hc/en-us/articles/4408883291290-Understanding-Liquid-markup-and-Zendesk-Support

Using Liquid tags you can create:

  • if else statements
  • case statements
  • for loops
  • cycles
  • variable assignments

 

Ver comentario · Editado 02 sept 2024 · Walter

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Walter hizo un comentario,

ComentarioTicket editor, assignee, and requestor

Hi Colin Hutzan,

 

I believe that Ticket placeholders are only for the current ticket.  

There's no way to reliably use the Ticket placeholders for a different ticket.

Ver comentario · Editado 02 sept 2024 · Walter

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ComentarioWeb Widget documentation

Hi Gary,

Can you please confirm if Multi-line can be displayed in the conversation?  I've tried, but I can't seem to access it in the Bot Builder.

Ver comentario · Editado 06 ago 2024 · Walter

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Walter hizo un comentario,

ComentarioMetrics, attributes, and filters

Hi Denis Iliev ,

 

Try this formula instead:

IF (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days") <= 365) THEN [Requester email] ENDIF

 

Cheers,

Walter

Ver comentario · Publicado 05 ago 2024 · Walter

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Walter hizo un comentario,

ComentarioTriggers and automations

Hi Keti ,

Actually, I was going to suggest using the API.  But it seems you have already considered it.

I wish there was a simpler workaround.

 

 

Ver comentario · Publicado 24 jun 2024 · Walter

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Walter hizo un comentario,

ComentarioTriggers and automations

Hi Keti ,

So you are using the Messaging feature and not the legacy Web Widget right?

On the legacy Web Widget, I don't think it is possible.  On the new messaging, it may be possible, but it may not be a supported workaround.  Are you able to provide more details?

Ver comentario · Publicado 17 jun 2024 · Walter

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Walter hizo un comentario,

ComentarioDeveloper updates

Hi AdamB ,

Yes, it appears that the search endpoint only supports offset pagination.

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#pagination

 

Ver comentario · Publicado 24 abr 2024 · Walter

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Walter hizo un comentario,

ComentarioBusiness rules

Hi Ambuj Kumar ,

Have you checked the events in the ticket to confirm that the trigger is not being run?

What other conditions exist? 

You are only showing those from the “ANY” section.  Are there any conditions in the “ALL” section?

Another thing to check is to check the webhook activity.  If you are an admin, then you can check https://YOURSUBDOMAIN.zendesk.com/admin/apps-integrations/webhooks/webhooks/   and then click the name of the webhook.  Then check the Activity option to see if any of the runs had issues.

Ver comentario · Editado 23 abr 2024 · Walter

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