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Jiri Fait

Incorporación 15 abr 2021

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Última actividad 03 abr 2024

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68

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36

RESUMEN DE LA ACTIVIDAD

Última actividad de Jiri Fait

Jiri Fait hizo un comentario,

ComentarioTicket basics

It would be nice to have an option to search for tickets by commenter and specify if we want to see tickets where the commenter used public or private comment. If I search for tickets by commenter - eg commenter:"john doe" then I have to go ticket by ticket to see which ones are public. Filtering this out would help. Thanks

Ver comentario · Publicado 03 abr 2024 · Jiri Fait

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Jiri Fait hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Again, 4 year old feature request that has not been implemented. The action "Unshare ticket with..." in macros, triggers and automation is really needed. Can Zendesk devs bear this in mind?

Ver comentario · Publicado 13 mar 2024 · Jiri Fait

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Jiri Fait hizo un comentario,

ComentarioSetting up your email channel

Hi, is there a way how to unlink/disconnect external email address when we want to connect it to other brand? For external addresses there is no Delete option and if I go to the Edit options and want to change the brand nothing happens after clicking on Save.

Ver comentario · Publicado 12 mar 2024 · Jiri Fait

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Jiri Fait hizo un comentario,

ComentarioUsing email in Sell

Is there anything like this in ZD Sell as well?

Ver comentario · Publicado 22 ene 2024 · Jiri Fait

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Jiri Fait hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Please do enrich the filter options. Plus it would be more than nice to be able to filter it by product (Support, Guide, Gather, and especially Sell) - Sell has no audit log, it would be very nice to trace back who made certain changes. 

Ver comentario · Publicado 06 dic 2023 · Jiri Fait

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Jiri Fait hizo un comentario,

ComentarioTicket automation and collaboration

Hi, the Summarize button in the banner that appears at the top of the ticket still does not work. 

It would be very nice if there was a way how to get rid of this panel as it only occupies space...

 

Ver comentario · Publicado 19 jul 2023 · Jiri Fait

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Jiri Fait hizo un comentario,

ComentarioTicket automation and collaboration

Hi, clicking on Summarize button in the banner that appears at the top of the ticket does not do anything. The only way how to summarize a conversation is the second option - open Intelligence section in the context panel and click Generate summary. 

What exactly is supposed to happen when clicking on Summarize button in the banner? Where should the summary be displayed? If in the Intelligent section then there is nothing.

Ver comentario · Publicado 14 jun 2023 · Jiri Fait

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Comentario de la comunidad Feedback - Help Center (Guide)

Definitely +1 from us. We have over 20 brands and would really appreciate this.

Ver comentario · Publicado 01 jun 2023 · Jiri Fait

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Jiri Fait hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now and still not update. From as developer point of view I don't think this feature is so difficult to add. JFYI we are aware of the dropdown that shows Assigned, Requested and CCed tickets in agents profile, but a view would be much easier option for our agents. Thanks.

Ver comentario · Editado 23 feb 2023 · Jiri Fait

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ComentarioTicket management

Hi,

can an end-user see his archived tickets somehow in his profile in the help center?

As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?

Ver comentario · Publicado 17 oct 2022 · Jiri Fait

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