Trevor Whitecotton

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

+1 to this request.  Having recently updated to Suite and Agent Workspace to be able to utilize other features not available in Legacy, this change significantly impacts our agents' workflow. I thi...

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• Trevor Whitecotton
• Creación 5 de enero de 2023 17:13
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

+1 here. Hard to believe this isn't a native option. Please address this ASAP, Zendesk!

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• Trevor Whitecotton
• Creación 11 de mayo de 2021 18:22
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

+1. This is creating a frustrating experience for our customers.

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• Trevor Whitecotton
• Creación 14 de septiembre de 2020 23:11
• 0 votos