LC

@Michael - this worked great for SMS but while testing it with an email I see that the signature has been removed completely. Any idea what I may have set up incorrectly?

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{% assign tags = ticket.tags | split: " " %}{% for tag in tags %}{% case tag %}

{% when 'attentive' %}

{% else %}

Best wishes for continued vitality!

Kind regards,

{{agent.name}}

Customer Service Manager


{% endfor %}

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We are using the Attentive integration, unsure if this is not possible to use with this integration?