Nicole Gogel

I'm curious about this functionality too. Nothing fancy, just thumbnails.

As a side note, it was a bit frustrating to see this thread go from asking about adding thumbnails to a  back and forth that the OP had to follow up on a few times only to get a shrug as a response.

Ok great!

The app works only with Support? Not Guide?

Same here! I posted about the need for this functionality here:

https://support.zendesk.com/hc/en-us/community/posts/115007417707-Managing-Links?page=1#community_comment_1260802458370

There's other people out there who want to see this!