Sam Donovan
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Actividad reciente de Sam Donovan-
Hi Team, Is it possible to set this automation up for when a Ticket's scheduled hours is approaching end of day? For instance, If a ticket has a Schedule with 8-4pm set, to notify a group when the ...
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I came here looking for an answer to the exact question "1. It would be really helpful to have a "Full Resolution Time" SLA." Really great to see Scott's update that this is coming in Q4. I'll foll...
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Hi Dave, We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log"...
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Hi team, We are currently using Support for web + email based ticketing, with no chat functionality. Can the ticketing interface be setup so that the most recent response is at the top? Instead of ...
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Hi Team, I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:“I would like to increase the number of items you can view in the "Your Views" s...
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Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...
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Literally came here experiencing what I thought was an issue. Article told me it's in "metrics" and not Rows, and I found my decimal custom field. Thank you Zendesk!
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+1 We need this to accurately report our backlog using custom fields
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Hello Team - Is there an update to this?
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Hi Zendesk Team - We would also like this metric added. Thanks, Sam