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Jim Stratton's Avatar

Jim Stratton

Incorporación 16 abr 2021

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Última actividad 04 dic 2023

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Última actividad de Jim Stratton

Jim Stratton hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

Tony Wacheski> common text formatting available in support tickets

And even that wasn't implemented completely.  I opened a ticket asking how to disable that...nope, can't.

Ver comentario · Publicado 24 mar 2022 · Jim Stratton

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Jim Stratton hizo un comentario,

ComentarioTicket basics

@James Henline - I opened a ticket with them, and you are correct.  They confirmed there isn't a way to disable this.

Ver comentario · Publicado 23 mar 2022 · Jim Stratton

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Jim Stratton hizo un comentario,

ComentarioTicket basics

How does an individual agent (e.g., me) DISable this?

I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.

 

 

Ver comentario · Publicado 08 mar 2022 · Jim Stratton

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Jim Stratton hizo un comentario,

ComentarioEnd users and organizations

That did help, thanks!

Ver comentario · Publicado 10 dic 2021 · Jim Stratton

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Jim Stratton hizo un comentario,

ComentarioEnd users and organizations

Thanks for replying.  I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."

My question is how to do this in the new interface.

The links in that message didn't help me find a page to administer end users/customers.

Ver comentario · Publicado 09 dic 2021 · Jim Stratton

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Jim Stratton hizo un comentario,

ComentarioEnd users and organizations
  • In Support, click the Customers icon () in the sidebar.

Where, exactly, is "Customers"?  This is what I see:

When I expand "People", I see how to get to the licensed users ("team members") but not the end users.  The only option I see for "End users" is to configure them globally, not to find them individually.

Ver comentario · Publicado 09 dic 2021 · Jim Stratton

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Jim Stratton hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

It took me a while to figure out how to edit an end user.  Now, you have to use the general search for the end user and then select the users "tab".  I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)

Ver comentario · Publicado 05 oct 2021 · Jim Stratton

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Jim Stratton creó una publicación,

Publicación Feedback - Ticketing system (Support)

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.

Publicado 12 ago 2021 · Jim Stratton

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Jim Stratton hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...

Ver comentario · Publicado 04 ago 2021 · Jim Stratton

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