Grzegorz Ksiazek

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

Hey Zendesk POs, the way you treat Problem tickets is a travesty, please could you look into this, this has been here for 20 months!

• Ver comentario
• Grzegorz Ksiazek
• Creación 15 de junio de 2022 09:33
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

It's really poor from Zendesk functionality perspective that we can't use ticket subject for Views and at the same time subject is not included in description. This is absolute basic type of filter...

• Ver comentario
• Grzegorz Ksiazek
• Creación 12 de noviembre de 2019 13:22
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Hey Zendesk Support Product Owner,   What are the plans to implement this? Is this even on a roadmap? Thanks, Grzeg

• Ver comentario
• Grzegorz Ksiazek
• Creación 9 de octubre de 2019 11:51
• 1 voto