Kristel

1. Support
2. ...
3. Ticket management
4. Multibrand resources

Hi Brett, Thanks, the link now works. Cheers, Kristel

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• Kristel
• Creación 28 de junio de 2022 07:25
• 0 votos

1. Support
2. ...
3. Ticket management
4. Multibrand resources

I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this pa...

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• Kristel
• Creación 23 de junio de 2022 15:45
• 0 votos

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Fine Tuning: Agent Productivity

Hi Dave, in the meantime i found how to change the metric to median. Thanks for the suggestion. I have one more question.  Which attribute is best to use regarding time? Is that Ticket Update, Tick...

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• Kristel
• Creación 12 de abril de 2022 12:35
• 0 votos

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Fine Tuning: Agent Productivity

Hi Dave, Thanks for your reply and apologies for my late response.  How can i adjust my metrics to make a Median Handle Time? I created a standard calculated metric for Ticket Handling Time:VALUE(T...

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• Kristel
• Creación 29 de marzo de 2022 07:37
• 0 votos

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Fine Tuning: Agent Productivity

Hi, I'm wondering what the best way is to measure Agent Productivity. We want to know how many tickets an agent handIed per hour and the Average Handling Time per ticket/agent. I created metrics fo...

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• Kristel
• Creación 11 de marzo de 2022 10:08
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1, we also need this, Is there some news already?  

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• Kristel
• Creación 13 de julio de 2020 10:03
• 1 voto