Au Finh
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Última actividad de Au Finh-
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Jake Bowen Is it possible that those users were created before the organization was created? If so, I don't believe Zendesk will automatically map the existing users to the appropriate organization.
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Te be fair, Explore was not designed for reporting on rows of data (tabular reports). It's primarily designed for aggregating data and calculating metrics. Tables are kind of an afterthought. You'd...
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Our Playlist Routing App has a similar Out of Office feature. While I don't know exactly how Zendesk's app is implemented, I can say that there are API limitations preventing us from designing a sc...
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Game changer 🔥🔥 Thanks!
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Salvador Vazquez Thank you for the update. Can you please clarify if this will impact the Views API? Specifically, will offset pagination be disabled for the /api/v2/views/{view_id}/tickets endpoin...
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Can we get some support on this? I've already posted multiple times in the slack channel and contacted support. It’s already Aug 6, and we still don’ t have access to the changes in any of our d3v ...
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Lara Our Routing app has a "Playlist Button" feature that automatically assigns tickets to agents when they click on the button. It's designed to address most of the main limitations of Zendesk's P...
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Beto Matt Simpson One reason might be that closing out a live chat ticket while it’s still active will terminate the chat session. There are also some other quirks with voice messages and live phon...
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FQ Support If the Zendesk rep was unable to reproduce the issue while assuming the agent’s profile, it’s probably a browser issue. Has the agent tried clearing their browser’s cache?
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Matt Russell As Dave mentioned, this is not possible natively in Zendesk. If you’re open to using an app, we (“Playlist”) have a Ticket Merge app that allows you to customize the default message fo...