Búsquedas recientes
No hay búsquedas recientes
![Josine Pentin's Avatar](https://secure.gravatar.com/avatar/fa55bb8b733e778c3f879895a5693ff6?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g)
Josine Pentin
Incorporación 16 abr 2021
·
Última actividad 24 ago 2023
Seguimientos
0
Seguidores
0
Actividad total
46
Votos
26
Suscripciones
13
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Josine Pentin
Josine Pentin hizo un comentario,
Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article? Should we always remove the '/en-us' in the URL address, OR will Zendesk automatically display the article based on the user's selected language?
Ver comentario · Publicado 23 may 2022 · Josine Pentin
0
Seguidores
0
Votos
0
Comentarios
Josine Pentin creó una publicación,
We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.
Can anyone recommend a similar product?
Thank you.
Publicado 14 dic 2021 · Josine Pentin
1
Seguidor
4
Votos
3
Comentarios
Josine Pentin hizo un comentario,
How can we allow the users to update the language setting in their profile?
Ver comentario · Publicado 07 dic 2021 · Josine Pentin
0
Seguidores
0
Votos
0
Comentarios
Josine Pentin hizo un comentario,
Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine
Ver comentario · Publicado 17 nov 2021 · Josine Pentin
0
Seguidores
0
Votos
0
Comentarios
Josine Pentin hizo un comentario,
Hello,
When one clicks the User icon in the Context Panel, the following user fields are displayed:
Customer Name
Email
Phone
Time Zone
Language
Notes
How do we change what user fields are displayed here and in what order?
Thank you.
Ver comentario · Publicado 16 nov 2021 · Josine Pentin
0
Seguidores
4
Votos
0
Comentarios
Josine Pentin hizo un comentario,
Hello, Zendesk PM.
What is the latest update on this Feature Request?
Thank you.
Ver comentario · Publicado 07 nov 2021 · Josine Pentin
0
Seguidores
5
Votos
0
Comentarios
Josine Pentin creó una publicación,
We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why?
Editado 02 nov 2021 · Josine Pentin
0
Seguidores
3
Votos
3
Comentarios