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Josine Pentin's Avatar

Josine Pentin

Incorporación 16 abr 2021

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Última actividad 24 ago 2023

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Última actividad de Josine Pentin

Josine Pentin hizo un comentario,

ComentarioSupporting multiple languages in Help Center

Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article?  Should we always remove the '/en-us' in the URL address, OR will Zendesk automatically display the article based on the user's selected language?

Ver comentario · Publicado 23 may 2022 · Josine Pentin

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Josine Pentin creó una publicación,

Publicación Q&A - Apps and integrations

We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.


Can anyone recommend a similar product?

 

Thank you.

Publicado 14 dic 2021 · Josine Pentin

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Josine Pentin hizo un comentario,

ComentarioEnd-user guide for Help Center

How can we allow the users to update the language setting in their profile?

Ver comentario · Publicado 07 dic 2021 · Josine Pentin

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Josine Pentin hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine

Ver comentario · Publicado 17 nov 2021 · Josine Pentin

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Josine Pentin hizo un comentario,

ComentarioTicket basics

Hello,
When one clicks the User icon in the Context Panel, the following user fields are displayed:

Customer Name
Email
Phone
Time Zone
Language
Notes

How do we change what user fields are displayed here and in what order?

Thank you.

Ver comentario · Publicado 16 nov 2021 · Josine Pentin

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Josine Pentin hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hello, Zendesk PM.
What is the latest update on this Feature Request?
Thank you.

Ver comentario · Publicado 07 nov 2021 · Josine Pentin

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Josine Pentin creó una publicación,

Publicación Developer - Zendesk APIs

We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why? 

 

 

Editado 02 nov 2021 · Josine Pentin

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