Axel Mora

We are in CA, we will soon start using Talk to make outbound calls so +1 to this request. 

Is it possible to create a trigger for particular emails? For example, every time we receive an email from  customer.service@ups.com to be automatically assigned to a particular assignee (ops)?

It would be amazing to be able to have Insights or Explore measure macro usage specifically without the use of tags. What Vincent mentioned two years ago and the additional points that Heather made is critical info that we should be able to measure without tags. As a start, a way to export the data provided in the admin tab would be amazing. The data is already being provided, why not the ability to export?