Marshall Hahn

Hi @...,

Amazing! Thank you for the clarification, that is helpful to know.

Hello! I am in the process of converting a few of our triggers to be automations and came across a question about placeholders/variables in the action step.

When creating a trigger, the placeholder for ticket.assignee.email is available to use, and this is what we have been using up until this point:

However, when I attempt to create an automation, the same placeholder ticket.assignee.email does not appear to be available for use here:

Is there a reason why this is the case? In case this is helpful context, we are using the action to notify an active webhook with a JSON payload (which includes the placeholder in the JSON body).

Thanks in advance for any clarification around this!