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Juan  Battini's Avatar

Juan Battini

Incorporación 16 abr 2021

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Última actividad 22 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Juan Battini

Juan Battini hizo un comentario,

ComentarioCall routing, greetings, IVR, and recordings

what is the minimum length of the recording for it to be available? I have an agent who gets calls that don't last more than a minute (30-45 seconds) and she is getting this message. 

Ver comentario · Publicado 06 ago 2021 · Juan Battini

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Juan Battini hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the same be done for Talk 

Ver comentario · Publicado 27 jul 2021 · Juan Battini

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Juan Battini hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We are having the same problem and are looking for a viable solution. Our customers are not willing to modify their NetSuite set up just to accommodate our Zendesk system

Ver comentario · Publicado 22 jun 2021 · Juan Battini

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Juan Battini hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

yeah we need this asap. It would be nice to have some sort of version control for the dashboards so that you can go back to older versions. That automatically organize widgets completely skull fudged my dashboard :( 

Ver comentario · Publicado 30 abr 2020 · Juan Battini

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