Adam Hanna

Is there a way to have stacked bars for multiple attributes? When adding the extra metric it is just making one huge stacked bar (second picture) instead of two side by side as desired (example in first picture)

Is there any update on what Cyndi said above, especially regarding more in depth user info? Having aspects such as browser, IP, device, etc are integral for many of our account maintenance processes for security reasons

Does anyone have a way to do similar to what @... did above, but for a week long view instead of just daily. Looking to have tickets created by day of the week and of those tickets, how many were solved that same day - doesn't need to include one-touch tickets

Thanks for the quick response! 2 similar but different cases:

1) We always have default versions of English for all articles and get our translations afterwards. Sometimes these translations take longer so we can not wait to make the English versions live, but if linked to on our UI doesn't exist for half our customer base. Ideally if a Chinese version didn't exist, it would default to the English version.

2) For certain articles, such as Terms and Conditions for promotions being run, there is only ever an English version causing the same issue

It looks like this was discussed in the articles I linked based on titles, but they no longer exist so wasn't sure of the conversation and any potential outcomes

it looks like these two links around what I am trying to do are no longer working https://support.zendesk.com/hc/en-us/articles/115007227107-Can-I-display-the-default-language-version-of-an-article-in-a-translated-section-

https://support.zendesk.com/hc/en-us/community/posts/115009599648-Fallback-to-default-language-if-articles-aren-t-translated-to-end-user-language

Is there any update on the potential of that feature (or a new community request) that could be linked?

Is there any update on this potentially becoming a feature? Have a customer that has submitted over 250 tickets in the past 24 hours from multiple different email addresses and would love to be able to ban their IP address or stop them in some way. Have done all the suggestions with some success each time, but they keep coming back with slightly different wording and a new email