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Judy Y.'s Avatar

Judy Y.

Incorporación 15 abr 2021

·

Última actividad 11 jun 2024

Zendesk Luminary

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21

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10

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Judy Y.

Judy Y. creó una publicación,

Publicación Feedback - Community Forums (Gather)
Feature Request Summary:
This feature request is to expand the community moderator privileges.
  • Allow community moderators to set the status on a post who are not a Guide Admin.
  • Assign community moderators by brand and topic.
Description/Use Cases:
Feature requests are submitted via a community post. There are topics for each product. A specific PM is responsible for responding to and managing these feature requests. The PM needs the ability to set the status on the request without having a Guide Admin role. We do not want to assign them the Guide Admin role because this provides them with privileges to make changes in the help center which is managed by another team.

We have two different brands and help centers, we’d like to assign community moderators by brand and topic.

A community moderator assigned to brand A should not be able to moderate posts in brand B. Same with topics. If you are a moderator for a specific topic you should not be allowed to moderate other topics.
 
Business impact of limitation or missing feature:
The business impact is high. The ability to grow our community and add more moderators is severely impacted but the lack of these features.
 
Other necessary information or resources:

Publicado 26 jul 2023 · Judy Y.

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Judy Y. hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Would like for community moderators to be able to set the status on topics too.

Ver comentario · Publicado 24 jul 2023 · Judy Y.

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