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Perla Rimmerman
Incorporación 15 abr 2021
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Última actividad 03 jul 2024
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Última actividad de Perla Rimmerman
Perla Rimmerman hizo un comentario,
+1 for the ability to report problem and linked incidents.
Ver comentario · Publicado 03 jul 2024 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
The biggest challenge for us with the new /zendesk command is that the info on the ticket created is sent as a DM instead of posting in the channel it was created. This reduces visibility for the team. The current workaround is to post a message in the channel, then create a ticket for the message. Is there a way to make it post in the channel again without the added step?
Ver comentario · Publicado 22 may 2024 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
We don't have them either, and it would improve our life greatly to be able to fix the current challenges that messaging presents.
Ver comentario · Publicado 01 feb 2024 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
I completely share the sentiment that this message is extremely annoying. It's become a daily nuisance, and it's gotten to the point where I cringe when I see it. It's definitely not the kind of experience I'd like to kick off my day with.
The suggested workaround is quite convoluted and impractical. Creating a separate group or department, configuring operating hours, and employing JavaScript APIs seems like an overly complicated solution for a feature that we didn’t request.
It'd be so much better if the system could address this problem directly, rather than making us jump through hoops.
Ver comentario · Publicado 03 nov 2023 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accurately measure agents' contributions on any given day.
Ver comentario · Publicado 21 mar 2023 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
Adding my vote. This feature is needed.
Ver comentario · Publicado 09 jul 2021 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
Ver comentario · Publicado 06 may 2021 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
Our use case is very similar to OP. This is a much needed integration.
Ver comentario · Publicado 19 mar 2020 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.
Ver comentario · Publicado 13 jul 2018 · Perla Rimmerman
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Perla Rimmerman hizo un comentario,
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion for our agents.
A suggested workaround: add the ability to remove tags from showing in the suggested list of tags.
Ver comentario · Publicado 07 jun 2017 · Perla Rimmerman
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